We want you to love your Londontown products as much as we do, which is why our customer service team is here to answer any questions you might have. E-mail us anytime you need help or want tips on how to achieve the best possible results. If you're still not 100% satisfied with your purchase, you can start the return process within 30 days of your order delivery date. Please note that for hygienic reasons, we only accept unused products in their original condition. A return label will be provided at no cost for approved returns. Simply email us at info@londontownusa.com to get started! Please note, original shipping charges will not be refunded.